PAC Total’s proposed TIA Solution, the core insurance system is unique in offering what leading insurers of tomorrow require in terms of modularity which preserves flexibility to ensure that the system “grows” to meet the insurers immediate and future business needs.

As benefits are multidimensional we have grouped them in four categories: Operating Benefits, Claims Benefits, Product Benefits and System Benefits

Below are the illustrations of the benefits realized from TIA Solution adoption by customer sites according to the four categories.

Operating benefits realized - customer example
Process
	Transformation of focus from products, system and process to customer sales and service
Customer Services
	95% of customer request handled in one call Customer complaints over claims settlement reduced by 25%
Automation
	70-90% of products issued directly On-line coverage with instant documentation
Workflow
	Dynamic adaption of workflow to reflect changing conditions (exception based)
Cost
	Operating costs down by 50% Cost ratio reduced by 5-7 percentage points
Claims Benefits realized - customer examples
Profiling
	Expectation based underwriting Expectation based claims management
Processing
	50% of claims at first contact Average time to close claims reduced by 20% Extended supply chain management
Leakage
	Targeted claims investigation Improved information reduces 6-8% Extended Process reduces 5-8%
Cost
	Claims handling productivity up 20% Claims ration 20% below market average information management
Products Realized - customer examples
Time to market
	Simpler products less than one week Complex products less than 3 weeks
Flexibility
	40 car insurance products merged into 5 from a maintenance point of view while increasing the number of customer offerings
Maintenance
	Instant update of products and deployment directly by products managers
System Benefits Realized - customer examples
Availability
	Online 24x7 channels No downtime caused by TIA Scalability up to 7,500 concurrent users documented
Simplicity
	Consolidation of 7 bespoke systems into one Single instances operate across borders Integrated for data consistency and no redundancy
Maintenance
	Annual releases with products enhancements Upgrades in weeks (2) without jeopardizing configurations (excel planning and test)
Cost
	Reduces maintenance resources 25% to 60%